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Current Vacancies
 
 
EXECUTIVE, CUSTOMER RELATIONSHIP MANAGEMENT DEPARTMENT (1 Position – HQ Kuala Lumpur)
Closing Date: 28 June 2019

EXECUTIVE, CUSTOMER RELATIONSHIP MANAGEMENT DEPARTMENT

(1 Position – HQ Kuala Lumpur)

OBJECTIVES OF POSITION

Responsible for proper handling of Customer Service by delivering professional and high quality service to internal and external customers.

RESPONSIBILITIES OF POSITION

1. Responsible to handle walk-in customers at the counter to solve their problem due to property issue and ensure service within the permitted time such as no written wills made by death person will be refer to Customer Service.

2. Responsible to receive and transmit calls from customers at Careline @ Toll Free Line with standard etiquette.

3. Responsible in arranging documents to filing new cases that arise and prepare Preliminary Reports for Care Unit such as Social Visit and Jejak Waris activities.

4. Ensure all customers requests are fully handled / attended to, including follow up issues from branches/department until requests are fully resolved.

5. To attend to any other duties assigned by the Head of Department as and when required.

QUALIFICATION / REQUIREMENTS

· Bachelor in Business Administration / Finance / Economic / Hospitality Management / Communication and/or any related field from a recognized university/college.

EXPERIENCE

· At least three (3) years related working experience in hospitality, customer service industry or any related field.

SKILLS

· Proficient and good communication skill in Bahasa Malaysia and English

· Able to read and write in Mandarin or Tamil is an added advantage

· Strong understanding of AmanahRaya’s products and services

· Able to maintain professionalism and composure in any kind of situation

· Proficient in Microsoft Office Applications i.e Word, Excel, Powerpoint, SharePoint and Outlook.

Interested candidates are invited to apply via EMAIL by submitting COMPLETE resume to:

Amanah Raya Berhad

Human Capital & Administration Division

12th Floor | Wisma AmanahRaya | No. 2, Jalan Ampang

50508 Kuala Lumpur

Email address: recruitment@arb.com.my

(Please state the position applied for on the email subject)

Only shortlisted candidates will be notified

 
CLERK, CUSTOMER RELATIONSHIP MANAGEMENT DEPARTMENT (1 Position – HQ Kuala Lumpur)
Closing Date: 28 June 2019

CLERK, CUSTOMER RELATIONSHIP MANAGEMENT DEPARTMENT

(1 Position – HQ Kuala Lumpur)

OBJECTIVES OF POSITION

Responsible for the administrative work under Registration Unit directed by Superior and assist all other related matter.

RESPONSIBILITIES OF POSITION

1. Responsible to handle administrative work in Registration Unit directed by Superior such as data entry for new estate files, issue an investigation letter, communicate with third party on asset details and all other related matter.

2. Responsible to handle data sorting and blasting Short Message Service (SMS) to customers.

3. To assist front liners at Reception Area as and when required also ensure all incoming or outgoing documents or any files are properly recorded.

4. To attend to any other duties assigned by the Head of Department as and when required.

QUALIFICATION / REQUIREMENTS

· STPM / Diploma in Business Administration / Finance / Economic / Hospitality Management / Communication and/or any related field from a recognized university/college.

SKILLS

· Proficient in Bahasa Malaysia and English

· Display high commitment to quality and thorough approach to work

· Well versed with all AmanahRaya’s products and services

· Proficient in Microsoft Office Applications i.e Word, Excel, Powerpoint, SharePoint and Outlook.

Interested candidates are invited to apply via EMAIL by submitting COMPLETE resume to:

Amanah Raya Berhad

Human Capital & Administration Division

12th Floor | Wisma AmanahRaya | No. 2, Jalan Ampang

50508 Kuala Lumpur

Email address: recruitment@arb.com.my

(Please state the position applied for on the email subject)

Only shortlisted candidates will be notified