Careers
Closing Date: 18 December 2018 (Tuesday)
ASSISTANT MANAGER (1 POSITION) – SABAH BRANCH
OBJECTIVES OF POSITION
Responsible for managing and processing estate, trust administration and will writing application.
MAIN RESPONSIBILITIES: –
- Responsible for assisting Head of Branch in branch business plan which include marketing, promotion and sales program.
- Responsible for meeting collection of fees set for the branch.
- Responsible for promotion of the products to current and potential customers.
- Responsible for the handling of Estates Administration testate and intestate.
- To perform first level servicing/checking on new applications from customer.
- Responsible for handling Wills Writing application which inclusive of consultation, drafting and maintaining proper wills register.
- Responsible for the preparation of the branch monthly ISO performance reports.
- Responsible for proper handling of the Estate and Trust Administration system of the branch.
- Responsible for attending court cases at Kota Kinabalu, Sandakan and Tawau High Court and Sabah Syariah Court.
- Responsible for representing the Company at state level.
- To supervise the branch in the absence of the Head of Branch
QUALIFICATION/REQUIREMENTS
- Degree in Law from a recognized university / college.
EXPERIENCE
- Minimum five (5) year working experience in related field.
- Proficient in Bahasa Malaysia and English.
- Experience in liaising with lawyers, mass media, vendors, government agencies, corporate agencies and financial institutions.
SKILLS
- IT Skills.
- Product knowledge.
- Estate Planning and Legacy Management Knowledge
- Leadership Skills
- Marketing and Sales of Financial Product & Services Skills
- Motivational Skills
- Legal and Financial Knowledge
Interested candidates are invited to apply via EMAIL by submitting COMPLETE resume to:
Amanah Raya Berhad
Group Human Capital Division
12th Floor | WismaAmanahRaya | No. 2, Jalan Ampang
50508 Kuala Lumpur
Email address: recruitment@arb.com.my
(Please state the position applied for on the email subject)
Only shortlisted candidates will be notified
EXECUTIVE (1 POSITION) – PULAU PINANG BRANCH
Customer Service (Counter)
OBJECTIVES OF POSITION
To provide customer service support to all internal and external customers, assist in overseeing day-to-day operation of ARB and endeavour to deliver excellent service and make every encounter with us delightful for customers.
MAIN RESPONSIBILITIES: –
> Ability to solve customers’ (walk in and phone in) enquiries, complaints promptly, efficiently and professionally.
> To ensure the smooth process to resolve customer cases.
> Log all daily transaction into the file tracking record.
> To provide accurate & timely information and ensure all actions taken to handle a customer’s enquiry/problem/complaint are in compliance with the company standard operating procedures and policies and escalate the matter to the relevant higher authorities in the event of exceptions.
> To perform first level servicing/checking on new applications from customer.
> To ensure file registration, documentation, data management including asset and liability
investigation process is complying with company policy and procedures.
> Professionally handle customer’s enquiries and complaints via telephone.
> To prepare Customer Service report.
> To assist in wills preparation.
> To prepare branch weekly and monthly report requested by HQ.
> To send a letter of inquiry/investigation relating to the assets of the deceased.
> Take ownership and have sense of urgency on every incoming case.
> Ensure to achieve branch and company Key Performance Index.
> To participate in marketing and promotional activities of the products to current and potential customers.
Responsible to carry out any other duties as directed by the Head of Branch.
QUALIFICATION/REQUIREMENTS
* Degree in Marketing / Finance / Account / Business Administration/Human Resources or equivalent from a recognized university / college.
EXPERIENCE
* Three (3) to five (5) year working experience in related field.
* Proficient in Bahasa Malaysia and English.
* Liaising with lawyers, government agencies, corporate agencies and financial institutions.
SKILLS
* Good knowledge in Amanah Raya Berhad’s products.
* Able to work as a team and cultivate knowledge sharing among colleagues.
* Passionate about learning new knowledge and framework and multi-tasking.
* Willingness to learn and share with proactive nature.
* Display high commitment to quality and thorough approach to work.
Interested candidates are invited to apply via EMAIL by submitting COMPLETE resume to:
Amanah Raya Berhad
Group Human Capital Division
12th Floor | Wisma AmanahRaya | No. 2, Jalan Ampang
50508 Kuala Lumpur Email address : farhanim@arb.com.my
(Please state the position applied for on the email subject)
Only shortlisted candidates will be notified
EXECUTIVE (1POSITION) –PULAU PINANG BRANCH
In charge of Section 8 & Section 17 (1).
OBJECTIVES OF POSITION
Responsible for administration of estate files under Section 8 & Section 17 (1).
MAIN RESPONSIBILITIES: –
> To manage the administration of the estate files under section 8 §ion 17(1).
> To ensure the fees for Section 8 and section 17 (1) achieved accordingly to monthly budget.
> To attend hearing sessions at Land Offices.
> To assist marketing officer during marketing activities and participate in promotional activities of the products to current and potential customers.
> To maintain rapport with key third party agencies at branch level.
> Responsible to carry out any other duties as directed by the Head of Branch.
QUALIFICATION/REQUIREMENTS
* Degree in Marketing / Finance / Account / Business Administration/Human Resources or equivalentfrom a recognized university / college.
EXPERIENCE
* Three (3) to five (5) year working experience in related field.
* Proficient in Bahasa Malaysia and English.
* Liaising with lawyers, government agencies, corporate agencies and financial institutions.
SKILLS
* Good knowledge in Amanah Raya Berhad’s products.
* Able to work as a team and cultivate knowledge sharing among colleagues.
* Passionate about learning new knowledge and framework and multi-tasking.
* Willingness to learn and share with proactive nature.
* Display high commitment to quality and thorough approach to work.
Interested candidates are invited to apply via EMAIL by submitting COMPLETE resume to:
Amanah Raya Berhad
Group Human Capital Division
12th Floor | Wisma AmanahRaya | No. 2, Jalan Ampang
50508 Kuala Lumpur Email address: farhanim@arb.com.my
(Please state the position applied for on the email subject)
Only shortlisted candidates will be notified
EXECUTIVE (1 POSITION) – TEMERLOH BRANCH
OBJECTIVES OF POSITION
To initiate and implement marketing & sales programs at branch level and to assist Head of Branch in achieving target profit as per budget.
MAIN RESPONSIBILITIES: –
> Responsible to initiate and plan marketing and sales programs at branch level i. e talk and seminars.
> Responsible to provide estate planning advice and consultation to clients.
> To participate in promotional activities of the products to current and potential customers.
> To act as marketing coordinator for programs initiated by Marketing & Sales Department at branch level.
> Identifying latest competitor’s marketing trends, marketing opportunities and customers requirement i. e social media (Facebook and Instagram).
> To maintain rapport with key third party agencies at branch level.
> Responsible for the management of Estate, Wills, Trust, ITA, etc for the branch and ensure proper solution to any issue and problem arises.
> Person In Charge for Legacy Planner Programs
> Responsible in preparing monthly Marketing Report to Operations Division 2.
> Responsible to handle and safekeeping all marketing tools i.e chairs, banners, flyers, laptop etc.
> Responsible as back up officer for Wills and Accounts.
> Responsible in handling estate operations of Section 8.
> Responsible as Admin & Human Capital Representative for the branch.
> Responsible to carry out any other duties as directed by the Head of Branch.
QUALIFICATION/REQUIREMENTS
* Degree in Marketing / Finance / Account / Business Administration/Human Resources or equivalent from a recognized university / college.
EXPERIENCE
* Three (3) to five (5) year working experience in related field.
* Proficient in Bahasa Malaysia and English.
* Liaising with lawyers, government agencies, corporate agencies and financial institutions.
SKILLS
* Good knowledge in Amanah Raya Berhad’s products.
* Able to work as a team and cultivate knowledge sharing among colleagues.
* Passionate about learning new knowledge and framework and multi-tasking.
* Willingness to learn and share with proactive nature.
* Display high commitment to quality and thorough approach to work.
Interested candidates are invited to apply via EMAIL by submitting COMPLETE resume to:
Amanah Raya Berhad
Group Human Capital Division
12th Floor | Wisma AmanahRaya | No. 2, Jalan Ampang
50508 Kuala Lumpur Email address : farhanim@arb.com.my
(Please state the position applied for on the email subject)
Only shortlisted candidates will be notified